Questions, answered plainly

Yes. Your fee is agreed before any work begins and never changes with your energy price, consumption, or contract value. There are no hidden charges. All fees are quoted exclusive of VAT.

No. You pay us a transparent flat fee, so our recommendation is driven by the data — nothing in it is influenced by supplier commissions.

No. Nothing is added to your unit rate — ever. The fee you agree with us is the only thing you pay us.

Nothing is due until your agreement is signed. The fee is then paid in full, upfront — by card via Stripe, or by bank transfer (BACS). All fees are exclusive of VAT.

Just a signed Letter of Authority and a 10-minute discovery call with your team. We take care of everything else, including collecting your consumption data direct from suppliers.

A simple document authorising us to obtain your consumption data and request prices from suppliers on your behalf. It doesn’t allow us to sign anything — every contract decision remains yours, made by you.

Setup happens in your first week. From there we monitor the market and only move to price when conditions are right — sometimes quickly, sometimes 12 months or more.

Yes, at any time — and you can set different levels for rises and falls (for example +5% and −3% against your benchmark). We track the market continuously and alert you the moment a tolerance is breached.

No. You see every quote, every term, side by side — and the final decision is always yours.

directOS is the direct-buyer service, powered by energyengine® — a UK energy procurement technology and services platform with 27 years of market experience, over one million contracts processed and £3.5bn of contract spend managed. The “powered by energyengine®” endorsement appears on everything we produce.

Primarily mid-market businesses managing their own gas and electricity. Smaller single-site supplies are served through matrix pricing; at 30+ sites or industrial & commercial scale, we build a tailored portfolio approach with a dedicated account team.

A dedicated, named account manager — your single point of contact, who knows your sites, contracts and priorities — backed by a 55-strong back-office support team. One name, one number, no call centre. And you never need to contact an energy supplier yourself: we hold direct priority lines into every supplier on our panel and handle all supplier contact for you, so queries that would cost you an afternoon on hold take us minutes.

A single tender exercise is a fixed £3,000. Any multi-site estate is tendered — supplies grouped and bought together wherever it wins a better price — and at 30+ sites, portfolio pricing applies, priced on application with a dedicated account team. All fees are quoted exclusive of VAT.

A simple way to introduce a business you know to buying direct. It’s consent-first — every introduction starts with a willing contact — and each one is recognised under the Referral Partner Agreement, with its progress tracked in your partner portal. See the referral partners page for the full picture.

No. Every customer pays the same fixed, visible fee whether they arrived through an introduction or directly — nothing is added to their unit rate, and an introduction changes nothing about their price.

Sign up on the referral partners page and your partner link arrives by email — your Referral Partner Agreement follows before your first introduction completes.

Referral partners make occasional introductions — a lighter route with no ongoing commitment. Partnerships are for organisations that serve many businesses — trade bodies, advisers, supply-chain leaders and platforms — with introduced, co-branded or fully white-labelled models. The partnerships page covers all three.

Values-aligned organisations: trade and membership bodies, professional advisers, supply-chain leaders and platforms. Alignment on transparency matters more to us than scale.

Never. Nothing is announced — no logo, no case study, no news — until you’ve approved every word.