The process
From benchmark to contract, on your terms.
Whether we price your supply from supplier price books or run a full market tender, the process is the same. We benchmark your renewal. Otis watches the market and the timing. Every decision informed, never rushed. Your account manager sees it through to a signed contract.
Innovation delivering lower energy prices
How directOS saves you money
Up to 30%
The saving from shopping the whole market
Big-name suppliers and niche specialists quote very differently for the same supply. The lowest price only shows up when you put the whole market in competition. Accepting a renewal never does that.
Up to 6%
Saved through a structured tender
Putting suppliers in competition sharpens every quote. A tender also unlocks rates you'll never be offered one-to-one.
Up to 15%
Saved by timing, not the renewal date
The same contract can cost that much more, or less, depending on when you lock in. Otis watches the market so you move at the right moment.
THE FOUR STEPS
From your first call to a signed contract
1
Discovery & onboarding
A 10-minute call confirms your buying route. A free digital proposal then follows in writing. It includes a Letter of Authority (LOA) to sign, which lets us collect your consumption data from suppliers, and a payment link to start the process. It also briefs you on the discovery call that comes next, so you can prepare.
Once it's signed and paid, you have a 30-minute call with your account manager to build a full customer profile and agree your energy strategy.
Route, fixed fee and expected savings. No obligation.
Your decision: lock in, wait & watch, or talk it through.
2
Benchmark
We re-confirm your buying route, renewal price and terms, then price the market against it: a structured tender or live supplier price books. Otis lays the offers out side by side, in plain English. The decision is yours: lock in, or track the market.
Your renewal is the reference point everything else is measured against. On a tender, offers come back from the suppliers best matched to you. On price books, Otis prices both fuels from the live books across our panel. Always like-for-like, weighing supplier terms as well as price, so the cheapest headline doesn't win if the small print doesn't suit you.
3
Track the market
Otis watches the market for you. It tracks wholesale prices and flags when they hit the level you'd lock in at. A short alert lands by WhatsApp or email the moment it matters. Act on it, keep watching, or talk it through with your account manager.
And there's no deadline drama. When an alert lands, just say the word: we re-price with suppliers, with fresh tender prices back in an average 48 hours. Set a new target and keep watching, or sit tight. On price books, prices hold while the book is live. Every report ends with your options, and the decision is always yours.
Via WhatsApp & email. Reply, and we act the same day.
Electricity Supply Agreement
Your contract, direct with your supplier · 24 months
4
Contract
Ready to move? Your account manager validates the price, and your electronic contract is generated and signed in minutes. Direct with your supplier.
No printing, no scanning, no same-day pressure. The price and terms are checked against your plan. The contract is reviewed together and signed electronically. We manage the switch end to end from there, so you're never caught out of contract.
Beyond the four steps
Your account manager, during procurement and beyond
From the first discovery call to live supply, and every renewal after, one named person owns your account. They talk you through what Otis has found, oversee the procurement on your behalf, and keep the switch, billing queries and renewal windows on track for the life of the contract. The supplier legwork runs behind the scenes. Your account manager stays your single point of contact throughout.
Your dedicated account manager
One direct number. No call centre
WhatsApp & email, whichever suits you
Backed by our teams' priority lines across the supplier panel
Backed by our 55-strong back-office support team. A real person who knows your sites, contracts and priorities, and your single point of contact throughout.
Step 1
Supplier engagement, handled
Supplier queries and chases are worked behind the scenes by our support and pricing teams, while your account manager coordinates it all and keeps you updated. Off your desk entirely.
Step 2
The switch, managed
Objections, registrations and handover completed, with confirmation that everything has gone through cleanly before your start date.
Step 3
Live and still supported
The same named contact stays with you through the contract term: billing, admin, market updates and your next renewal window.
The loop continues until you’re ready.
Benchmark, context, decision. Repeated with fresh market intelligence until you agree a new contract. No pressure to sign. No decisions in the dark.
See what it'll cost →